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FAQ about our services

How is the quality of products provided by Madeinadd ensured?

We prioritize quality assurance throughout our manufacturing process. We implement rigorous quality control measures at every stage to uphold the highest standards of quality and performance. Our comprehensive quality assurance process includes: visual checks according to specific guidelines, ensuring conformity in geometry, absence of visible defects, residue of support and/or powder, and proper packaging; mandatory completion of a quality report checklist before batch retrieval, enabling thorough inspection and verification. Optional advanced inspection services available upon request, including GOM (3D Scan), CMM, XRay or CT Scan, and functional tests (e.g., Leakage, pressure), each accompanied by a detailed report provided to the customer. By adhering to these stringent quality control processes and offering optional advanced inspection services, we guarantee that the products delivered by MadeInAdd consistently meet and exceed customer expectations for quality and performance.

How are issues related to the intellectual property of customers managed by Madeinadd?

Protecting our customers' intellectual property is a top priority at Madeinadd. We have strict confidentiality protocols in place to safeguard sensitive information and proprietary designs. Our team members are bound by non-disclosure agreements, and we implement secure data handling practices to prevent unauthorized access or misuse of intellectual property. Additionally, we are open to discussing customized agreements or additional measures to address specific concerns and ensure the utmost protection of our customers' needs.

How does the quotation and ordering process work at Madeinadd?

At Madeinadd, we leverage digital advisory to streamline the quotation and ordering process, ensuring efficiency and accuracy. Our algorithms analyze project specifications, material requirements, and production capabilities to generate detailed quotations quickly and accurately. Customers can submit their project requirements through our online platform, and our system provides instant quotes. Once the quote is approved, the ordering process is seamlessly facilitated through our digital platform, allowing for easy tracking and management of orders in real-time.

How long do I have to wait to receive a quotation?

At Madeinadd, we understand the importance of timely response to inquiries. Our digital advisory system enables us to provide rapid responses to quotation requests. In most cases, you can expect to receive a quotation within a few seconds of submitting your project details. In case of a complex project, there is the possibility of having a technical meeting with our expert to better define the scope of the project and related quotation. Our goal is to minimize waiting times and provide our customers with prompt and accurate quotations to facilitate decision-making and project planning.

Which sectors does Madeinadd work with?

Madeinadd serves a diverse range of sectors and industries, including aerospace, automotive, healthcare&medical, consumer goods, luxury, etc. Our additive manufacturing solutions are versatile and applicable across various domains, enabling us to cater to the unique needs and requirements of different sectors. Whether you're in aerospace, automotive, healthcare, or beyond, MadeInAdd has the expertise and capabilities to support your additive manufacturing projects effectively.

Can I receive assistance in choosing the most suitable production process for my needs?

Absolutely! At Madeinadd, we recognize the importance of selecting the right production process tailored to your unique requirements. We offer two levels of consultation to ensure you receive the assistance you need. Firstly, our platform features an embedded digital advisory service, providing immediate guidance and recommendations based on your project details. For more complex projects, we offer the opportunity to engage directly with our team of experts. Whether you're exploring options for rapid prototyping, low-volume production, or high-volume manufacturing, we're dedicated to working closely with you to understand your project goals, technical specifications, and budget constraints. With our dual approach to consultation, you can rest assured that you'll receive expert guidance every step of the way, ensuring the selection of the most suitable production process to meet your needs effectively.

Can I request a sample or prototype before placing an order?

Yes, certainly! At Madeinadd, we understand the importance of ensuring the quality and suitability of our products before making larger commitments. One of our key strengths lies in our technological agnosticism and wide selection of materials, which allows us to offer flexibility in prototyping. We encourage our customers to request samples or prototypes, leveraging our diverse capabilities to create multiple prototypes in parallel. Our team will collaborate with you to develop prototypes or samples based on your specifications, enabling you to evaluate design iterations, material options, and performance characteristics firsthand. This iterative process ensures that the final products meet your expectations and requirements, minimizing risks and ensuring satisfaction with the result.